Privacy Policy

WAVETEL TECHNOLOGY LIMITED ("we", "our", or "us") is committed to protecting the privacy of users who interact with our industrial routers, gateways, and related services (collectively, "Products"). This policy outlines how we collect, use, and safeguard your information.

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1. Information We Collect
a. Device Data

Configuration settings (e.g., IP addresses, network protocols)

Performance metrics (e.g., uptime, bandwidth usage)

Firmware/software version information

b. Operational Data

Logs for troubleshooting (may include timestamps, error codes)

Network topology data (in anonymized form)

c. Customer Account Data (if applicable)

Contact details (name, email, company)

Purchase history and service contracts

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2. How We Use Information
To provide and maintain Products

To diagnose technical issues

To improve product functionality and security

To comply with legal obligations (e.g., cybersecurity regulations)

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3. Data Sharing & Disclosure
We do not sell your data. Limited sharing may occur with:

Subprocessors: Cloud service providers for data storage/processing

Authorized Partners: System integrators for technical support (under NDA)

Legal Requirements: When mandated by law (e.g., GDPR, CCPA requests)

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4. Security Measures
Encryption of data in transit (TLS/SSL)

Role-based access control to sensitive data

Regular security audits of our systems

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5. Data Retention
We retain data only as long as necessary for legitimate business purposes:  
- **Device Operational Data**:  
  - Real-time logs: 90 days (configurable by authorized users)  
  - Network performance metrics: 12 months (aggregated anonymized data may be retained longer)  
- **Security Incident Data**: Minimum 1 year to comply with IEC 62443 and cybersecurity laws  
- **Customer Account Data**: Deleted within 60 days after contract termination, unless legal hold applies  

*Note: Retention periods may be extended when investigating specific incidents (e.g., firmware failure root cause analysis).*  

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6. Your Rights (Under Applicable Laws)
Access/rectify your personal data

Request deletion (subject to technical constraints)

Opt out of non-essential communications

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7. International Transfers
Data may be processed globally but protected via Standard Contractual Clauses (SCCs) or equivalent mechanisms.

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8. Changes to This Policy
Updates will be posted on our website with a revised effective date.

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Contact Us
For privacy-related inquiries:
Email: info@waveteliot.com
Address: Flat 1503, 15/F, Carnival Commercial Building,18 Jave Road, North Point, Hongkong