top of page
FAQ
Your Questions, Answered — Everything You Need to Know About Wavetel IoT
Wavetel IoT is the industrial IoT brand and business division of Wavetel Technology Limited. Wavetel Technology Limited was established in 2018. We focus on industrial cellular routers and connectivity solutions for distributors and system integrators. We also serve enterprise customers.
Wavetel IoT is the industrial IoT brand and business division of Wavetel Technology Limited. waveteliot.com provides industrial IoT product information, support and project enquiries. wavetelco.com focuses on broadband access and networking equipment, including PON/FTTX, switches and xDSL routers. wavetelshop.com is the official online purchasing channel for customers without a suitable local authorized distributor.
We serve a wide range of industries including energy, security, smart manufacturing, environmental monitoring, automotive, banking (ATM networking), digital signage, smart logistics, smart retail, and more, providing one-stop industrial IoT connectivity solutions
Our goal is to provide the best user experience for customers in industries such as energy, security, and smart manufacturing through excellent product design and one-stop IoT solutions, becoming a leading global provider in industrial IoT connectivity
Wavetel IoT focuses on the B2B market, primarily working with system integrators, distributors, and enterprise customers looking to implement IoT connectivity solutions in their projects
Wavetel IoT offers compact WR1XX routers, four-port WR2XX routers, Wi-Fi 6 Gigabit WR5XX routers and WR6XX routers with model-specific high-performance options. Cellular technology, Wi-Fi, serial ports, I/O and PoE vary by model.
For example, WR244 and WR254 do not provide the serial interfaces available on WR245 and WR255. PoE input and PoE output are different capabilities; check the exact model specification before selecting a power arrangement.
View router models.
Start with your installation country, operator and required cellular bands, then check throughput, Ethernet port count and speed, Wi-Fi, RS232/RS485, I/O and power requirements. Confirm the exact model and regional variant against its current datasheet.
Dual SIM and dual modem are different features, and PoE input does not imply PoE output. For RedCap, also confirm compatible 5G SA service with your operator. Browse the router models or send your requirements through How to Buy for selection advice.
Current router specifications list IP30 enclosures and an operating temperature range of -40°C to 75°C. Check the selected model's specification and installation requirements, including power supply, ventilation and mounting.
IP30 does not provide protection against water. An exposed outdoor installation needs a suitable protective enclosure and installation design; the temperature rating alone does not make a router weatherproof.
Please contact a local authorized distributor first. If no suitable local channel is available, visit our official online shop at wavetelshop.com or contact our sales team through the How to Buy form or at sales@waveteliot.com.
Industrial protocol functions depend on the router model, firmware and available interfaces. Check whether your application needs Modbus TCP traffic, serial Modbus RTU conversion or an MQTT client, and confirm the exact supported role in the model documentation.
Routing IP traffic is not the same as converting an industrial protocol or acting as a broker, gateway, station or outstation. Do not assume that MQTT broker functions or DNP3 roles are available on every model. Contact Technical Support with the equipment and protocol requirements.
VPN support depends on the model and installed firmware. Options documented across the range include IPsec, OpenVPN and WireGuard; verify the exact protocols, client/server roles and configuration requirements for your selected router.
Our VPN comparison guide explains the differences. Use the model's current documentation and contact Technical Support to resolve any discrepancy before deployment.
WAN failover switches traffic from a failed primary connection to a configured backup, such as from Ethernet WAN to cellular WAN. Available interfaces and failover settings depend on the model and firmware.
Failure detection, switching and tunnel or application reconnection can interrupt active sessions. Set suitable health checks and recovery rules, then test failover and recovery with your application at the installation site.
RMS is Wavetel's remote management service for compatible devices. Depending on the supported model, firmware and service configuration, it can provide device monitoring, remote configuration and remote access.
Confirm device compatibility, available operations, deployment options and licensing terms with Wavetel before ordering. Router compatibility does not by itself establish that every service feature or license is included.
Certifications and approvals apply to specific models, regional variants and markets. Check the current certificates and approval scope for the exact product you intend to deploy, including any operator requirements.
A company quality-management certification is different from a product or operator approval. Contact our team with the model, regional variant and destination market to request the relevant documents.
Our products have been sold to dozens of countries across five continents. We work closely with technology and industry partners in various regions to jointly deliver complete IoT connectivity solutions.
We welcome partnership inquiries from around the world. As a Wavetel distributor, you will benefit from: high-quality and high-reliability products, attractive pricing and profit margins, full technical support and product training, marketing support including advertising and exhibition materials, and a commitment to long-term cooperative relationships. Please visit the 'Become a Distributor' page on our website, or contact our sales team directly.
Yes. We offer hardware and software customization covering specific ports or form factors, support for specific protocols or management tools, and integration with specific cloud platforms. Our customization process includes: Requirements Gathering → Design and Planning → Development and Prototyping → Testing and Validation → Manufacturing → Delivery and Support. Please contact us to discuss your project requirements.
STILL HAVE QUESTIONS?
If you have professional or project inquiries, please Contact Us directly. For any device configuration or troubleshooting help, please reach out to our Technical Support team.
bottom of page