Question 1

What kind of company is Wavetel IoT?

Accepted Answer

Wavetel IoT is a brand under Wavetel Technology Limited, focused on industrial IoT. Founded in 2007 and headquartered in Hong Kong, China, with R&D teams in Shenzhen and Shanghai, we are composed of senior experts with years of deep experience in IoT terminal devices. We design and manufacture industrial-grade cellular routers and deliver reliable connectivity solutions for customers worldwide

Question 2

What is the relationship between Wavetel IoT and Wavetelco?

Accepted Answer

Both brands belong to Wavetel Technology Limited Group. wavetelco.com focuses on broadband access equipment for operators and home/enterprise users; waveteliot.com focuses on industrial-grade IoT routers and industry solutions, serving different market segments

Question 3

Which industries does Wavetel IoT serve?

Accepted Answer

We serve a wide range of industries including energy, security, smart manufacturing, environmental monitoring, automotive, banking (ATM networking), digital signage, smart logistics, smart retail, and more, providing one-stop industrial IoT connectivity solutions

Question 4

What is Wavetel IoT's mission and vision?

Accepted Answer

Our goal is to provide the best user experience for customers in industries such as energy, security, and smart manufacturing through excellent product design and one-stop IoT solutions, becoming a leading global provider in industrial IoT connectivity

Question 5

Does Wavetel IoT serve individual consumers or business customers?

Accepted Answer

Wavetel IoT focuses on the B2B market, primarily working with system integrators, distributors, and enterprise customers looking to implement IoT connectivity solutions in their projects

Question 6

What products does Wavetel IoT currently offer？

Accepted Answer

We currently offer a full range of industrial cellular routers across four series: WR1XX (compact 2-port routers with LTE/5G RedCap), WR2XX (4-port routers with Wi-Fi and serial/I/O), WR5XX (Wi-Fi 6 Gigabit routers with PoE), and WR6XX (high-performance Wi-Fi 6 routers with dual modem and 2.5GE options). All models are designed for M2M and IoT applications.

Question 7

How do I choose the right router model for my project?

Accepted Answer

You can filter by cellular technology (LTE Cat 4 / LTE Cat 6 / 5G RedCap / 5G SA&NSA), number of Ethernet ports (2, 4, or 5), port speed (Fast Ethernet or Gigabit), Wi-Fi standard (Wi-Fi 4 / Wi-Fi 6 / Wi-Fi 7), serial interfaces (RS232/RS485), PoE support, and other features such as dual SIM, dual modem, GNSS, or SFP. Use the product filter on our website for side-by-side comparison, or contact our technical team for selection advice

Question 8

Can the products work in extreme environments?

Accepted Answer

Yes. All Wavetel IoT routers feature aluminium housings with IP30 ingress protection and an operating temperature range of -40°C to 75°C, suitable for harsh environments in energy, manufacturing, transportation, and outdoor deployments. Mounting options include desktop, wall-mount, and DIN-rail.

Question 9

How can I purchase Wavetel IoT products?

Accepted Answer

We recommend contacting your local authorized distributor first for the fastest service and local support. You can find your nearest distributor through the 'How to Buy' page on our website. If you are unable to reach a local distributor, you are welcome to contact us directly via our official store at wavetelshop.com or reach our sales team at sales@waveteliot.com — we will be happy to assist you.

Question 10

What industrial protocols do the products support?

Accepted Answer

Wavetel IoT routers support major industrial protocols including Modbus (Gateway, TCP Client & Server, RTU/TCP), MQTT (Broker, Publisher & Gateway), and DNP3 (Station & Outstation). Combined with standard network protocols such as PPPoE, DHCP, DNS, VLAN, and SNMP, our routers are well-suited for industrial automation, remote monitoring, and IIoT applications.

Question 11

What VPN protocols are supported?

Accepted Answer

All Wavetel IoT routers support PPTP, L2TP, IPSec, GRE, OpenVPN, and WireGuard. Higher-end models also support SSTP and Stunnel for additional secure tunneling options

Question 12

What is WAN Failover?

Accepted Answer

When the primary network (e.g., Ethernet WAN) goes down, the device automatically switches to the cellular network (4G/5G) to ensure uninterrupted business operations. All Wavetel IoT routers support WAN Failover between ETH WAN and Cellular WAN.

Question 13

What is the RMS (Remote Management Service)?

Accepted Answer

RMS is Wavetel's cloud-based platform for remote monitoring and management of all Wavetel products. It provides: Access — reach all connected devices remotely; Monitor — real-time tracking of device status, performance, and health; Management — remotely control and configure all connected Wavetel products. RMS support is included on all router models.All Wavetel routers feature native integration with RMS. Contact our sales team for licensing options

Question 14

Are Wavetel IoT products certified to international standards?

Accepted Answer

Yes. We implement an ISO-certified quality management system. Our products hold certifications including 3C, CE, FCC, PTCRB, E-MARK, AT&T, Verizon, ANATEL, NBTC, SIRIM, POSTEL, TEC, and Rogers, ensuring compliant deployment across global markets.

Question 15

Which countries and regions does Wavetel IoT sell to?

Accepted Answer

Our products have been sold to dozens of countries across five continents. We work closely with technology and industry partners in various regions to jointly deliver complete IoT connectivity solutions.

Question 16

How can I become a Wavetel IoT distributor or reseller?

Accepted Answer

We welcome partnership inquiries from around the world. As a Wavetel distributor, you will benefit from: high-quality and high-reliability products, attractive pricing and profit margins, full technical support and product training, marketing support including advertising and exhibition materials, and a commitment to long-term cooperative relationships. Please visit the 'Become a Distributor' page on our website, or contact our sales team directly.

Question 17

Does Wavetel IoT offer OEM/ODM customization services?

Accepted Answer

Yes. We offer hardware and software customization covering specific ports or form factors, support for specific protocols or management tools, and integration with specific cloud platforms. Our customization process includes: Requirements Gathering → Design and Planning → Development and Prototyping → Testing and Validation → Manufacturing → Delivery and Support. Please contact us to discuss your project requirements.

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